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Assurance Statement
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Data centre
Data can be downloaded to Excel straight from the
data centre >
Overview
Annual Report
2017 Annual Report home
Performance highlights
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Five year summary
Messages from the Chairman and MD & CEO
Chairman’s Letter
Managing Director & CEO's Report
Board of Directors
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Corporate Governance Summary
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Operating Financial Review
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Concise Financial Report
Notes to the Financial Statements
Directors’ Declaration
Auditors Independence Declaration
Independent Auditor’s Report
Sustainability Report
2017 Sustainability Report home
Supplementary reports
Rehabilitation
Social and economic inclusion
Sustainable business strategy
Strategy and material issues
Sustainability targets & performance summary
Material issues
About this report
Energy market evolution
How we operate
Stakeholder engagement
Ethical conduct
Public policy engagement
Corporate governance
Legislative compliance
Customers
Customer experience
Energy prices and affordability
Distributed energy services and energy efficiency
Data
Community
Community engagement
Community investment
Data
People
Employee engagement
Talent
Diversity and inclusion
Health and safety
Data
Environment
Climate change (greenhouse and energy)
Renewable energy
Water management
Air, waste and noise
Biodiversity and cultural heritage
Rehabilitation
Data
Economic performance
Profitability
Electricity generation
Energy sales
Supply chain
Taxation and transparency
Data
Data Centre
Customers
Community
People
Environment
Economic Performance
Data centre
Comprehensive and interactive sustainability data is available to view and download from this centralised data centre, providing a full and transparent account of our performance.
Customers
agl2017.reportonline.com.au home
Customers
Net promoter score (NPS)
Customer satisfaction score
Ombudsman complaints
Customer churn
Wrongful disconnections
Average level of debt of customers on Staying Connected
Customer debt
Energy sold
Consumer and business markets by state and fuel type
Customer accounts (electricity)
Community
agl2017.reportonline.com.au home
Community
Employee Giving and event fundraising
Employee Volunteering and Employee Giving participation rates
Community contribution by charitable cause
Community contribution by motivation for investment
Community contribution by program area
AGL Community Funds
People
agl2017.reportonline.com.au home
People
Employee engagement
Turnover
Turnover by tenure
Women in leadership
Parental leave
Employees by location
Employees by contract type
Employees by employment status
Employees by gender
Employees by age
Health and safety performance - employees
Health and safety performance - contractors
Health and safety performance - combined employees and contractors
Environment
agl2017.reportonline.com.au home
Environment
Greenhouse & Energy
Greenhouse & Energy
Carbon intensity of operated generation assets
Carbon intensity of coal seam gas projects
Operational greenhouse gas footprint (material sites and fuels)
Operational greenhouse gas footprint (by activity type)
Operational greenhouse gas footprint and net energy production
Equity greenhouse gas footprint
Energy supply greenhouse gas footprint
Volume of flared and vented hydrocarbon
Installed capacity of operated generation assets
Electricity output by primary energy source
Energy consumption by primary fuel source
Water
Water
Water consumption by facility
Water withdrawal by source
Managed water
Produced water - volume
Produced water - quality and disposal method
Air
Air
Air emissions - oxides of nitrogen (NO
x
)
Air emissions - sulphur dioxide (SO
2
)
Air emissions - particulates (PM
10
)
Air emissions - particulates (PM
2.5
)
Air emissions - carbon monoxide (CO)
Air emissions - Volatile organic compounds (VOC)
Waste
Economic Performance
agl2017.reportonline.com.au home
Economic Performance
Financial performance summary
Underlying Profit after tax
Return on equity
Consumer net operational expenditure to gross margin ratio
Direct economic value generated and distributed ($m)
Credit rating
Equivalent availability factor
Wind farm generation
Supplier profile
Australian tax contribution summary
Effective tax rate
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Messages from the Chairman and MD & CEO
Chairman’s Letter
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Board of Directors
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Corporate Governance Summary
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Notes to the Financial Statements
Directors’ Declaration
Auditors Independence Declaration
Independent Auditor’s Report
Sustainability Report
Sustainability Report home
Sustainable business strategy
Sustainable business strategy
Strategy and material issues
Sustainability targets & performance summary
Material issues
About this report
Energy market evolution
How we operate
How we operate
Stakeholder engagement
Ethical conduct
Public policy engagement
Corporate governance
Legislative compliance
Customers
Customers
Customer experience
Energy prices and affordability
Distributed energy services and energy efficiency
Data
Community
Community
Community engagement
Community investment
Data
People
People
Employee engagement
Talent
Diversity and inclusion
Health and safety
Data
Environment
Environment
Climate change (greenhouse and energy)
Renewable energy
Water management
Air, waste and noise
Biodiversity and cultural heritage
Rehabilitation
Data
Economic performance
Economic performance
Profitability
Electricity generation
Energy sales
Supply chain
Taxation and transparency
Data
Data Centre
Data Centre
Customers
Community
People
Environment
Economic Performance
Downloads
Downloads
Annual Report
Annual Report
Corporate Governance
Directors' Report
Operating Financial Review
Remuneration Report
Other Required Disclosures
Concise Financial Report
Notes to the Financial Statements
Directors’ Declaration
Auditor's Independence Declaration
Independent Auditor’s Report
Sustainability Report
Sustainability Report (full report)
Sustainable business strategy
How we operate
Customers
Community
People
Environment
Economic performance
Assurance Statement
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Twitter
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Annual Report
Site map
Annual Report menu
Performance highlights
Financial highlights
Five year summary
Messages from the Chairman and MD & CEO
Chairman’s Letter
Managing Director & CEO's Report
Board of Directors
Executive Team
Downloads
Corporate Governance Summary
Directors' Report
Operating Financial Review
Remuneration Report
Other Required Disclosures
Concise Financial Report
Notes to the Financial Statements
Directors’ Declaration
Auditors Independence Declaration
Independent Auditor’s Report