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Annual Report
  • Annual Report
  • Corporate Governance
  • Directors' Report
  • Operating Financial Review
  • Remuneration Report
  • Other Required Disclosures
  • Concise Financial Report
  • Notes to the Financial Statements
  • Directors’ Declaration
  • Auditor's Independence Declaration
  • Independent Auditor’s Report
Sustainability Report
  • Sustainability Report (full report)
  • Sustainable business strategy
  • How we operate
  • Customers
  • Community
  • People
  • Environment
  • Economic performance
  • Assurance Statement
  • Supplementary reports
    • Rehabilitation
    • Social and economic inclusion
    Data centre
    Data can be downloaded to Excel straight from the data centre >
  • Overview
  • Annual Report
    • 2017 Annual Report home
    • Performance highlights
    • Financial highlights
    • Five year summary
    • Messages from the Chairman and MD & CEO
    • Chairman’s Letter
    • Managing Director & CEO's Report
    • Board of Directors
    • Executive Team
    • Downloads
    • Corporate Governance Summary
    • Directors' Report
    • Operating Financial Review
    • Remuneration Report
    • Other Required Disclosures
    • Concise Financial Report
    • Notes to the Financial Statements
    • Directors’ Declaration
    • Auditors Independence Declaration
    • Independent Auditor’s Report
  • Sustainability Report
    • 2017 Sustainability Report home
    • Supplementary reports
      • Rehabilitation
      • Social and economic inclusion
    • Sustainable business strategy
    • Strategy and material issues
    • Sustainability targets & performance summary
    • Material issues
    • About this report
    • Energy market evolution
    • How we operate
    • Stakeholder engagement
    • Ethical conduct
    • Public policy engagement
    • Corporate governance
    • Legislative compliance
    • Customers
    • Customer experience
    • Energy prices and affordability
    • Distributed energy services and energy efficiency
    • Data
    • Community
    • Community engagement
    • Community investment
    • Data
    • People
    • Employee engagement
    • Talent
    • Diversity and inclusion
    • Health and safety
    • Data
    • Environment
    • Climate change (greenhouse and energy)
    • Renewable energy
    • Water management
    • Air, waste and noise
    • Biodiversity and cultural heritage
    • Rehabilitation
    • Data
    • Economic performance
    • Profitability
    • Electricity generation
    • Energy sales
    • Supply chain
    • Taxation and transparency
    • Data
    • Data Centre
    • Customers
    • Community
    • People
    • Environment
    • Economic Performance
    Data centre
    Comprehensive and interactive sustainability data is available to view and download from this centralised data centre, providing a full and transparent account of our performance.
    • Customers
      • agl2017.reportonline.com.au home
      • Customers
      • Net promoter score (NPS)
      • Customer satisfaction score
      • Ombudsman complaints
      • Customer churn
      • Wrongful disconnections
      • Average level of debt of customers on Staying Connected
      • Customer debt
      • Energy sold
      • Consumer and business markets by state and fuel type
      • Customer accounts (electricity)
    • Community
      • agl2017.reportonline.com.au home
      • Community
      • Employee Giving and event fundraising
      • Employee Volunteering and Employee Giving participation rates
      • Community contribution by charitable cause
      • Community contribution by motivation for investment
      • Community contribution by program area
      • AGL Community Funds
    • People
      • agl2017.reportonline.com.au home
      • People
      • Employee engagement
      • Turnover
      • Turnover by tenure
      • Women in leadership
      • Parental leave
      • Employees by location
      • Employees by contract type
      • Employees by employment status
      • Employees by gender
      • Employees by age
      • Health and safety performance - employees
      • Health and safety performance - contractors
      • Health and safety performance - combined employees and contractors
    • Environment
      • agl2017.reportonline.com.au home
      • Environment
      • Greenhouse & Energy
        • Greenhouse & Energy
        • Carbon intensity of operated generation assets
        • Carbon intensity of coal seam gas projects
        • Operational greenhouse gas footprint (material sites and fuels)
        • Operational greenhouse gas footprint (by activity type)
        • Operational greenhouse gas footprint and net energy production
        • Equity greenhouse gas footprint
        • Energy supply greenhouse gas footprint
        • Volume of flared and vented hydrocarbon
        • Installed capacity of operated generation assets
        • Electricity output by primary energy source
        • Energy consumption by primary fuel source
      • Water
        • Water
        • Water consumption by facility
        • Water withdrawal by source
        • Managed water
        • Produced water - volume
        • Produced water - quality and disposal method
      • Air
        • Air
        • Air emissions - oxides of nitrogen (NOx)
        • Air emissions - sulphur dioxide (SO2)
        • Air emissions - particulates (PM10)
        • Air emissions - particulates (PM2.5)
        • Air emissions - carbon monoxide (CO)
        • Air emissions - Volatile organic compounds (VOC)
      • Waste
    • Economic Performance
      • agl2017.reportonline.com.au home
      • Economic Performance
      • Financial performance summary
      • Underlying Profit after tax
      • Return on equity
      • Consumer net operational expenditure to gross margin ratio
      • Direct economic value generated and distributed ($m)
      • Credit rating
      • Equivalent availability factor
      • Wind farm generation
      • Supplier profile
      • Australian tax contribution summary
      • Effective tax rate
Back Next
  • Annual Report
  • Site map
  • Overview
  • Annual Report
    • Annual Report home
    • Performance highlights
      • Performance highlights
      • Financial highlights
      • Five year summary
    • Messages from the Chairman and MD & CEO
      • Messages from the Chairman and MD & CEO
      • Chairman’s Letter
      • Managing Director & CEO's Report
      • Board of Directors
      • Executive Team
    • Downloads
      • Downloads
      • Corporate Governance Summary
      • Directors' Report
      • Operating Financial Review
      • Remuneration Report
      • Other Required Disclosures
      • Concise Financial Report
      • Notes to the Financial Statements
      • Directors’ Declaration
      • Auditors Independence Declaration
      • Independent Auditor’s Report
  • Sustainability Report
    • Sustainability Report home
    • Sustainable business strategy
      • Sustainable business strategy
      • Strategy and material issues
      • Sustainability targets & performance summary
      • Material issues
      • About this report
      • Energy market evolution
    • How we operate
      • How we operate
      • Stakeholder engagement
      • Ethical conduct
      • Public policy engagement
      • Corporate governance
      • Legislative compliance
    • Customers
      • Customers
      • Customer experience
      • Energy prices and affordability
      • Distributed energy services and energy efficiency
      • Data
    • Community
      • Community
      • Community engagement
      • Community investment
      • Data
    • People
      • People
      • Employee engagement
      • Talent
      • Diversity and inclusion
      • Health and safety
      • Data
    • Environment
      • Environment
      • Climate change (greenhouse and energy)
      • Renewable energy
      • Water management
      • Air, waste and noise
      • Biodiversity and cultural heritage
      • Rehabilitation
      • Data
    • Economic performance
      • Economic performance
      • Profitability
      • Electricity generation
      • Energy sales
      • Supply chain
      • Taxation and transparency
      • Data
    • Data Centre
      • Data Centre
      • Customers
      • Community
      • People
      • Environment
      • Economic Performance
  • Downloads
    • Downloads
        • Annual Report
        • Annual Report
        • Corporate Governance
        • Directors' Report
        • Operating Financial Review
        • Remuneration Report
        • Other Required Disclosures
        • Concise Financial Report
        • Notes to the Financial Statements
        • Directors’ Declaration
        • Auditor's Independence Declaration
        • Independent Auditor’s Report
        • Sustainability Report
        • Sustainability Report (full report)
        • Sustainable business strategy
        • How we operate
        • Customers
        • Community
        • People
        • Environment
        • Economic performance
        • Assurance Statement
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Annual Report

Site map

Annual Report menu

  • Performance highlights
    • Financial highlights
    • Five year summary

  • Messages from the Chairman and MD & CEO
    • Chairman’s Letter
    • Managing Director & CEO's Report
    • Board of Directors
    • Executive Team

  • Downloads
    • Corporate Governance Summary
    • Directors' Report
    • Operating Financial Review
    • Remuneration Report
    • Other Required Disclosures
    • Concise Financial Report
    • Notes to the Financial Statements
    • Directors’ Declaration
    • Auditors Independence Declaration
    • Independent Auditor’s Report
  • Full financial annual report
  • Concise annual report
  • About this report
  • Shareholding information
  • Sitemap
  • AGM and NOM details
  • AGL financial calendar
  • Investor information
  • AGL Energy
  • Contact
  • Glossary
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